As I was getting ready to leave, I heard a “BLRGHH” groan coming from a desk near me. I turned around. “Everything okay?” I asked. “Yeah,” the other teacher replied, “The zipper thing just came off my lunch box.” “Bummer,” I said. She sighed. “Yeah…first world problem. I keep reminding myself.”
So let this blog post be read in the light of my understanding that this is a “first world problem.”
I’ve been trying to get an upgrade for my phone for about a month. At the end of March, I was placing an order online for a “free” upgrade. I called Verizon to make sure there would be now hidden fees. They said they would put it in right then and it would be free.
I got the phone the next week, only to find a ridiculous charge listed on the receipt. I called. “What is this?” Long awkward silence.
“Yeah…that wasn’t supposed to happen,” the customer service man said.
You’re telling me. I was told the send it back, the charge would be refunded, and my upgrade date would be changed back so I could order a new phone.
The return sat in the post office for about a week because of Texas tornadoes. A week after it arrived, though, I still didn’t have my upgrade back.
Call #2. Where’s my upgrade? That’s a very good question, ma’am, I’ll look into it right away, you’ll have your upgrade back today.
Three days later, and I still didn’t have my upgrade back.
Call #3: Upgrade? “I can’t believe that’s happened, I’m so sorry. I’m contacting my supervisor now and you should have it within half an hour.” Excellent.
I get my upgrade back. I order a new phone. Well, a certified pre-owned. It came this week. I activated it, programmed it, set my alarms.
I woke up the next morning to alarms that were not my phone alarm and wondered why I hadn’t heard my phone. I looked. It wouldn’t turn on. My new upgrade was busted. In a day. Good job phone company.
Take it to the store: “We can replace it…but we have to order it since we don’t have any in stock.” How long? “Two to three days.” You’ve got to be joking.
Meanwhile, I check my bill online, only to find that the phone company had not credited the entire refund to my account because they had charged a stocking fee that they said they wouldn’t. Call #4 to Verizon.
I still don’t have an upgraded phone. And I still might have to call Verizon.
First world problems. At least I still have an old phone that works.